1. Return Eligibility
At Classicst, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 15-day return period from the date of delivery. Returns must meet the following criteria:
- Items must be unused, unworn, and in their original condition with tags attached.
- Items must be returned in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Only items purchased directly from Classicst (www.classicst.com) are eligible for returns.
2. Refund Process
If your return is approved, refunds will be processed using the original payment method.
- Refund Timeline: Once received and inspected, refunds are issued within 5-7 business days.
- Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs.
- Partial Refunds: Returns that show signs of wear or damage may be eligible for partial refunds at our discretion.
3. Exchanges
Need a different size or color? We allow exchanges for the same product within the 15-day return period.
- To start an exchange, email [email protected] with your order details.
- Exchanges are subject to item availability.
- If the item you want is out of stock, a refund will be issued instead.
4. Non-Returnable Items
Some items are not eligible for returns or refunds, including:
- Items marked as final sale or clearance.
- Customized or personalized products.
- Items damaged due to improper use or negligence.
5. How to Initiate a Return
To start a return, follow these steps:
- Email [email protected] with your order number and reason for return.
- Ship the item(s) using a trackable shipping method to the return address provided by our team.
- Await confirmation once we receive and inspect the item(s).
6. Contact Us
Have questions? Reach out to our support team:
📩 Support: [email protected]
7. Changes to This Policy
Classicst reserves the right to modify this policy at any time. Updates will be posted on this page with an effective date.